Refund Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must have the receipt or proof of purchase
• The return must be initiated within 14 days of receiving the item

The following items cannot be returned or exchanged:

• Items marked as "Final Sale" or "Non-Returnable"
• Opened collectibles that were sealed in factory packaging
• Personalized or custom-made items
• Digital products or downloadable content
• Gift cards

2. Return Conditions

2.1 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. You may be eligible for a replacement or a full refund, including shipping costs. Claims for damaged or defective items must be submitted within 7 days of receiving the product.

2.2 Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of receiving the product. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.

2.3 Change of Mind

If you wish to return an item simply because you changed your mind, the item must be in its original, unused condition with all tags and packaging intact. In this case, the customer is responsible for the return shipping costs.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call +1 (828) 354-4357 to request a return authorization
2. In your communication, please include:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
   • Whether you prefer a refund or an exchange
3. Our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions
4. Package the item securely, including all original packaging, tags, and accessories
5. Include a copy of your original receipt and the RAN inside the package
6. Ship the package to the address provided in the return instructions
7. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items

4. Refunds

4.1 Processing Time

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. This inspection process typically takes 1-3 business days. After the inspection:

• If approved, we will process your refund within 5 business days
• If denied, we will contact you with an explanation and offer to ship the item back to you

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunds will be credited back to the original card. It may take 5-10 business days for the refund to appear on your statement, depending on your card issuer
• PayPal: Refunds will be credited back to your PayPal account, usually within 1-3 business days
• Store Credit: If you prefer, we can issue a store credit for the refund amount, which can be used for future purchases

4.3 Partial Refunds

Partial refunds may be issued in the following cases:

• The item is returned with signs of use or wear
• The item is missing original packaging, tags, or accessories
• The item was on sale or purchased with a discount code

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process outlined above and specify that you would like an exchange instead of a refund. Please note:

• Exchanges are subject to product availability
• If the exchange item has a different price, you will either be charged the difference or refunded the difference
• We will ship the exchange item to you once we receive and inspect your return

6. Shipping Costs

6.1 Return Shipping

Customers are responsible for return shipping costs except in the following cases:

• The item received was damaged, defective, or incorrect
• The item is being recalled for any reason

If you are eligible for free return shipping, we will provide a prepaid shipping label with your return authorization.

6.2 Original Shipping Costs

The original shipping costs are non-refundable, except in cases where the item received was damaged, defective, or incorrect.

7. Special Circumstances

7.1 Limited Edition Items

Due to their collectible nature, limited edition items are subject to stricter return conditions. These items may only be returned if they are defective or damaged upon receipt. Please inspect limited edition items carefully upon delivery.

7.2 International Returns

For international orders, the same return policy applies, but please note:

• Return shipping costs are the responsibility of the customer
• Any customs fees, import taxes, or duties incurred during the return shipping are the responsibility of the customer
• International returns may take longer to process due to shipping and customs clearance times

7.3 Holiday Season Extended Returns

For items purchased between November 15 and December 31, the return period is extended until January 31 of the following year.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +1 (828) 354-4357
• Address: 745 Murray Loaf Suite 634, Willystad, MO 21929-6135

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.